Delivery and Returns

Any purchase made through our E-commerce site is exclusive of postage.  Our system calculates the total weight of your order based on the items you have selected and then applies this to the appropriate postage rate table.

Our nominated carriers are Royal Mail, Parcelforce, Yodel, DHL and TNT.

We aim to despatch within two working days, but please allow up to seven working days for delivery.

Prices listed on this site are in UK pounds (£) and, where appropriate, are exclusive of postage (UK mainland) and subject to VAT @ 20%.

Next working day guaranteed delivery may be available, please call 01543 898967 for further information.

Legal compliance

This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000.  This law was consolidated into the a new act in June 2014.  The new act protecting consumers is the Consumer Contracts regulations 2014. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Returns your rights as a consumer:

In accordance with the law, you have a seven day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 14 days of your cancellation.


How to cancel within the seven day cooling off period

Should you wish to cancel your purchase within the seven days 'cooling off' period, please email us at: sales@mrpcclean.co.uk We can also be contacted by phone on 01543 898967. The UK is the country of domicile.